These Terms of Service (“Terms”) govern your use of wellwatertrust.com and the lead-matching service operated by WellWaterTrust (“WellWaterTrust,” “we,” “us”). By submitting the lead form or otherwise using the site, you agree to these Terms.
1. What WellWaterTrust is — and isn't
WellWaterTrust is a matching service. We connect homeowners with vetted ELAP-certified water-testing labs and WQA-credentialed filtration installers in our network. We do not perform testing or filtration work ourselves; we do not warrant any partner's work; we do not collect payment for partner services.
When we match you with a partner, the resulting business relationship is between you and that partner. Their pricing, scope, lab analysis method, filtration recommendations, and execution are their responsibility.
2. Eligibility
You must be 18 or older and able to enter into a binding contract. You must provide accurate information in the lead form. Submitting false information is a breach of these Terms.
3. The matching process
- You submit a request via the form.
- We route it to a vetted partner — an ELAP-certified lab if you want testing, or a WQA-credentialed installer if you want filtration — who serves your ZIP code.
- The partner contacts you, provides a written quote (and for testing, sends a sample kit), and performs the work if you accept.
- You decide whether to proceed — there is no obligation to accept any quote.
We do not guarantee a specific match time. Most requests are routed within hours; remote ZIP codes may take longer. If we cannot match your request within 7 days, we will notify you.
4. Cost
The matching service is free for homeowners. Partners in our network pay us a referral fee only when they win your business. You will never be charged by WellWaterTrust for using the matching service.
5. Lab results and recommendations — not medical advice
Water-quality test results delivered by a matched partner are objective lab measurements only. They are not medical or health advice. If you have health concerns related to water quality, consult a licensed physician. Filtration recommendations are based on regulatory thresholds (EPA, NSF/ANSI) and not on your personal medical situation.
6. Your responsibilities
- Provide accurate contact information.
- Collect water samples per the matched partner's printed instructions; improper sampling can produce inaccurate results.
- Treat matched partners professionally; do not abuse the service to harass or defraud them.
- Evaluate any quote on its own merits.
- Read and sign your own contract with the partner for any filtration installation — we are not a party to that contract.
7. Partner disclaimers
Every partner in our network is vetted at admission for ELAP/WQA credentials, licensing, and insurance. Despite this, we cannot guarantee any specific outcome. We are not responsible for:
- The accuracy of lab results (these are the lab's responsibility under their accreditation).
- The performance or warranty of any installed filtration system.
- Pricing disputes between you and a partner.
- Property damage, injury, or other consequences arising from filtration installation.
If you have a complaint about a matched partner, submit the form with “Partner complaint” in the notes. We investigate every complaint within 5 business days.
8. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WELLWATERTRUSTIS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE OR FROM ANY PARTNER'S PERFORMANCE OF WORK. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM RELATED TO THE SERVICE IS LIMITED TO $100.
9. Indemnification
You agree to indemnify and hold harmless WellWaterTrust from any claim, loss, or expense arising from (a) your breach of these Terms, (b) your use of the service in violation of applicable law, or (c) your false or misleading submissions.
10. Intellectual property
The WellWaterTrust name, logo, website design, copy, and all original content are the property of WellWaterTrust. You may not copy or use them for commercial purposes without written permission.
11. Modifications
We may update these Terms as our service or applicable law changes. Continued use of the service after a change constitutes acceptance of the revised Terms.
12. Governing law
These Terms are governed by the laws of the state in which WellWaterTrust is registered.
13. Contact
For any question about these Terms, submit the form with “Terms question” in the notes.